For any woman who has sought to reinvent herself comes a story of courage, potential and finding joy. Tamsen Peel has lost all hope. Devastated by the challenges in her marriage, she struggles desperately to find herself, and in doing so, she discovers a warm transfer. WARM TRANSFER (noun) The act of a customer service representative remaining on the line with their caller until that caller is successfully transferred to another agent. Metaphorically speaking, a warm transfer happens any time we help others find.
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